Industry
AI Voice Agents for Energy & Utilities
A custom voice agent that takes billing, outage, and service calls in your customer's language, captures consumer and meter details, and writes each call's outcome back to your CRM and billing system. Built and configured for you by AutosysAI.
An AI voice agent for energy and utilities is a custom-built phone system that answers and places calls for power, water, gas, and renewable providers. It handles routine interactions such as billing questions, outage reports, meter-reading requests, new-connection intake, and payment reminders, working against your live billing and service-management systems. It speaks in English and major Indian regional languages configured for your customer base during the build, reads consumer and meter numbers back for confirmation, and logs the outcome of each call into your CRM or ticketing system so your team focuses on the cases that need a human.
How does the agent handle billing and payment inquiries?
The agent verifies the caller against their account or consumer number, then reads the current bill, due date, last payment, and outstanding balance from your billing system and walks the customer through how a charge was calculated. It follows the disclosures and scripts you approve, and routes disputes or anything outside those scripts to your team.
For overdue accounts, it can run outbound reminder calls within your approved calling hours, capture the customer's stated payment intent, and trigger a payment link over WhatsApp or SMS as follow-up.
Can it take outage reports and give status updates?
Yes. When a customer reports a power cut or water-supply issue, the agent captures the location, consumer number, and nature of the fault, then creates a ticket in your service-management system. During a known area outage it can confirm the affected area and read the current restoration status you have published, rather than leaving callers on hold.
For safety-critical reports such as a gas leak or live wire, the agent is configured to recognise the call, read a pre-approved safety message, and escalate immediately to a human or your emergency line. It does not attempt to resolve emergencies itself or replace emergency services.
How does it collect meter readings and new-connection requests?
The agent can run scheduled outbound calls to ask customers for a self-reported meter reading, read the number back for confirmation, re-prompt on unclear input, and record it against the account in your system. For new connections, it collects the applicant's details, address, connection type, and the documents your process requires, then creates the request for your field team to action.
Reading numbers back is best-effort and depends on call quality and the caller's response, so the agent flags low-confidence captures for your team to review rather than guessing.
Which systems and languages does it work with?
The agent reads from and writes to your CRM, billing platform, and service-management or ticketing tools, including stacks like Zoho CRM, GoHighLevel, and Odoo, and connects to your CRM, billing, or ticketing system via API alongside your existing telephony. It records consumer numbers, meter readings, ticket IDs, and call dispositions against the right account, with a transcript attached to each call.
It handles English and major Indian regional languages, configured for your customer base during the build, and can detect the caller's stated language preference so urban and rural customers are served in the language they choose.
Is it inbound only, or can it run outbound campaigns too?
It does both. On inbound, it answers the queue around the clock, including peak load and after office hours. On outbound, it runs reminder calls for due payments, meter-reading requests, planned-maintenance notifications, and follow-ups on open service tickets, all within the calling-hour limits you set.
Calls that need a person, such as complex disputes or vulnerable customers, are routed to your team with the consumer number, ticket, and call context already captured.
What you get
- Takes billing, outage, and service calls around the clock, including during peak load and after office hours, instead of leaving callers in the queue
- Captures consumer numbers, meter readings, and account details, reading them back for confirmation and flagging low-confidence captures for review
- Writes each call's outcome, ticket ID, and disposition into your CRM, billing, or ticketing system with a transcript attached
- Serves customers in English and major Indian regional languages, configured for your customer base during the build
- Runs outbound payment reminders, meter-reading requests, and maintenance notifications within your approved calling hours, with WhatsApp or SMS follow-up
- Recognises safety-critical reports and complex cases and escalates them to your human or emergency line with the call context attached
Frequently asked questions
Can the voice agent handle high call volume during a major outage?
It can take many calls at the same time rather than being limited to a fixed number of human agents, so a spike during an area outage does not force callers into long holds in the same way. It confirms the affected area, logs each report as a ticket, and reads the current restoration status you have published. We size and configure the system around your expected peak volume during the build, which is one of the things we work out with you in the demo.
How does it deal with emergencies like a gas leak or live wire?
Safety-critical calls are handled differently from routine inquiries. The agent is configured to recognise these situations, read a pre-approved safety message, and escalate straight to a human or your emergency response line. It does not attempt to resolve the emergency itself or stand in for emergency services, and the exact escalation rules are set up to match your safety protocols.
How is the agent kept within our approved scripts, disclosures, and calling rules?
The agent is configured to follow the scripts, billing disclosures, and calling-hour limits you approve, and to escalate anything outside those rules to your team. Every call is logged with a transcript and outcome, giving you an audit trail of what was said. Regulatory compliance for your billing, disconnection, and customer-communication practices remains your responsibility; the agent is a tool you configure to operate within the rules you define.
Will it integrate with our existing billing and CRM systems?
Yes. The agent reads from and writes to your CRM, billing platform, and ticketing tools, including stacks like Zoho CRM, GoHighLevel, and Odoo, and connects via API to your existing telephony. If you run an in-house or less common billing system, we assess that integration during the demo and scoping conversation.
This is done-for-you, so what does it cost and how long does setup take?
AutosysAI builds and configures the agent for you, including the call flows, your approved scripts and disclosures, the languages for your service area, and the billing and ticketing integrations. Cost depends on your inbound and outbound call volume, the workflows you need, and the integrations involved, so there is no single list price; the best way to get an accurate figure and a setup timeline is to use our cost calculator or book a demo where we map it to your actual volume.
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